Credit Analyst

Los Angeles (Downtown), California

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Job Description

Heilind Electronics Inc, a leading electronics distributor, has the following hybrid position available:

CREDIT ANALYST - office located in Calabasas, CA 91302; position works in office Tues/Wed; Mon, Thurs & Fri remote.

Heilind Electronics offers a competitive salary and comprehensive benefit package.

The position is responsible for credit analysis, collections and order approval.

Summary - Administers established credit policies and standards, collects accounts receivable through telephone contact and correspondence, prepares analysis of customer accounts, resolves disputed accounts receivable balances within an established range. Inputs data and creates records utilizing a personal computer. Maintains records for credit department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Processes orders on a timely basis and within defined credit parameters. This is the priority.
  • Make 20-40 credit and collection calls daily to assigned customer accounts to resolve issues and collect funds.
  • Maintains effective customer interface to achieve company collection goals (i.e. DSO, over 60 and 90-day percentages).
  • Records call notes on-line and follows up on all items on a timely basis.
  • Gathers, validates and documents credit information. Establishes and maintains a current and accurate credit file for each customer.
  • Reconciles accounts by utilizing computer systems to research customer disputes.
  • Work with branch personnel to address customer issues such as pricing problems, extended payment terms, order releases, credit line and account opening.
  • Uses various sources of credit information to collect data on existing and potential new accounts. Prepares bank references and get D&B reports for managers. Communicates terms and conditions to sales force and to customers. Recommends or establishes credit limits up to $5,000 depending on skill level.
  • Completes additional responsibilities or projects as assigned.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - Collects and researches data; uses intuition and experience to complement data
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Cost Consciousness - Develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity.
  • Judgment - Exhibits sound and accurate judgment
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; Arrives at meetings on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Other Location(s) HiringRequirements
  • Requires 1-3 years of credit, collections & A/R reconciliation experience.
  • Candidate must possess strong customer service, negotiation, and follow up skills.
  • Must be proficient in Excel, Word & Outlook.
  • Strong oral and written communication skills required.
  • Strong attention to detail.
  • MUST BE BILINGUAL ENGLISH/SPANISH. The Credit Analyst will cover Mexico and Brazil. Must read write and speak Spanish fluently.
  • Experience in reviewing financial statements a plus.
Compliance StatementThis position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.Benefits

Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:

  • Comprehensive medical, dental and vision
  • Vacation, sick time and holidays
  • Accident, life, disability and critical illness insurance
  • 401k retirement program with match
  • Wellness programs
  • Tuition reimbursement
  • Referral bonuses
  • Pet insurance
  • Employee discount program
  • And the day off for your birthday.
Date Posted: 21 September 2022
Job Expired - Click here to search for similar jobs